Brand Trainer

The position reports to the Operations Director of Café Lilou. It entails designing, organizing, and coordinating all brand operational training through a strategic approach in collaboration with HR Learning and Development (L&D) and the SBU Operations Heads. As brand ambassadors, individuals in this role will contribute ideas and vision to uphold the brand’s standards across products, quality, and processes. Additionally, they are responsible for ensuring adherence to the Company’s brand training policies and procedures and proposing and implementing action plans to drive ongoing process improvements and enhancements in operations, training, and brand culture and identity development.